Frequently Asked Questions

  1. I'm an employee. How do I sign up?
    To sign up you must create an account. Go to the Home page, enter your employment credentials, click "Access My Benefits" and complete the form. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call 1-888-935-9595.
  2. How do I log in?
    To log in you must first create an account. If you have previously created an account, then log in with your email address that you registered with and your password to access the site. For additional support options, click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for a menu of frequently asked registration questions. If you need additional assistance, feel free to contact SLC Voluntary Benefits customer service at customerservice@corestream.com or call 1-888-935-9595.
  3. What is my password?
    You would have created a password when you originally created an account. If you have forgotten your password click the "Log In" link at the top of the Home Page, and then click the "Problems logging in?" link for additional support options.
  4. How do I change my personal information?
    If your personal information is registered, choose "My Profile" from the My Tools menu after sign in. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
  5. Can my friends and family use the site?
    Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
  6. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
    Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “SLCVoluntaryBenefits” on your paycheck.
  7. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
    No. All programs that are available on the website will be paid by one consolidated deduction shown as “SLCVoluntaryBenefits” on your paycheck. You will be able to see a breakdown of your deductions on the SLC Voluntary Benefits website. Please visit SLC Voluntary Benefits and select “My Deduction History” under “My Tools” to access your information.
  8. Are the deductions after-tax or pre-tax?
    All voluntary benefits deductions are after-tax.
  9. I am having an issue accessing the Deduction History. Who do I contact?
    You must first log in to the SLC Voluntary Benefits site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email SLC Voluntary Benefits customer service at customerservice@corestream.com or call 1-888-935-9595.
  10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    SLC Voluntary Benefits does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at 1-888-935-9595 if you need to escalate.
  11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    Cancellation Process by Product or Insurance Carrier:
    Hyatt Legal Plans
    The legal plan is a year-long commitment. Employees that wish to cancel their coverage may do so only during open enrollment by logging into SLC Voluntary Benefits; going to the Hyatt Legal Plans product page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.

    Life Secure Long Term Care
    Employees may cancel their LifeSecure Long Term Care at any time by contacting them directly at 1-877-286-2852.

    LifeLock Identity Theft Protection
    Employees that wish to cancel their coverage may do so by logging into SLC Voluntary Benefits; going to the LifeLock product page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    MetLife Accident Insurance
    Employees that wish to cancel their coverage may do so by logging into SLC Voluntary Benefits; going to the MetLife Accident product page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife Call Center at 1-800-438-6388 for cancellation terms and processing.

    MetLife Critical Illness Insurance
    Employees that wish to cancel their coverage may do so by logging into SLC Voluntary Benefits; going to the MetLife Critical Illness product page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    MetLife Hospital Indemnity Insurance
    Employees that wish to cancel their coverage may do so by logging into SLC Voluntary Benefits; going to the MetLife Hospital Indemnity product page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.

    VSP Vision Care
    Employees that wish to cancel their coverage may do so only during open enrollment by logging into SLC Voluntary Benefits; going to the VSP product page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

  12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
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