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Frequently Asked Questions
Q1. I'm an employee. How do I sign up?
Q2. How do I log in?
Q3. What is my password?
Q4. How do I change my personal information?
Q5. Can my friends and family use the site?
Q6. Who do I contact if I have a question or problem with a service or plan that I signed up for?
Q7. I am having an issue accessing the Deduction History Report. Who do I contact?
Q8. Are the deductions after-tax or pre-tax?
Q9. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my earning statement?
Q10. I just signed up for a program through one of the vendors. How long will it take before I see the deduction on my earnings statement?
Q11. How do I change my Auto and/or Home policy to be paid through payroll deduction?
Q12. How do I cancel my coverage?
Q13. How do I receive my refund?
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